We guarantee our products; if an item hasn’t met your expectations, you can send it back, no questions asked.
If you have any questions about our guarantee, please email us at Hello@RafaNatural.com or call us at (863) 712-7620. You can also visit us at 244 North Kentucky Avenue, Lakeland, FL 33801.
Returns and Exchanges
Returns and exchanges can be made at our store or by mail. Please call us at (863) 712-7620 or email us at Hello@RafaNatural.com. You may also make returns and exchanges to our store in Lakeland, FL.
Returning by Mail/Delivery Service
Returned items may be sent by Federal Express, UPS or USPS. If sending by US Postal Service, it must be sent via insured, prepaid Regular US Mail. Insuring your return allows you to track your parcel with the US Postal Service.
Please Note: We cannot accept CODs or courier deliveries. In general, we do not cover the expense of shipping items back to the store, but call us if you feel you have extenuating circumstances.
If you are requesting an exchange, please remember to include sufficient payment for the return postage.